RS99 Privacy Policy – How We Protect Your Data

1Introduction

This Privacy Policy describes how RS99 ("RS99", "we", "us", "our") collects, uses, stores, and protects personal data belonging to players and visitors ("you", "your") who use the RS99 website at rs99.pw and its associated services.

When you register an account with RS99, make a deposit, place a bet, play casino or slot games, or simply browse the website, we collect certain information about you. This policy explains exactly what that information is, why we need it, and what we do with it.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the RS99 platform as a whole. If anything in this policy is unclear, please contact our support team before continuing to use the platform.

2Data We Collect

RS99 collects personal data in several ways — directly from you during registration and account use, automatically as you interact with the platform, and in some cases from third-party verification services. The categories of data we collect include:

RS99 does not collect sensitive personal data such as biometric data, health information, or political or religious views. We collect only what is necessary to operate the platform and comply with our own internal security and fraud prevention requirements.

3How We Use Your Data

RS99 uses your personal data for the following purposes:

• Account management: Creating and maintaining your RS99 account, verifying your identity, and managing your login sessions.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and debit cards. Verifying that withdrawal recipients match the account holder's own registered payment methods.
• Platform operation: Delivering sports betting, casino, slots, VIP, and all other RS99 services correctly and consistently.
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, multi-accounting, match-fixing, and any other activity that breaches our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and investigating any reported issues with your account or gameplay.
• Responsible gaming: Monitoring your activity to identify patterns that may indicate problem gambling behaviour, and making self-management tools available within your account dashboard.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use RS99 and to improve the platform experience over time.
• Communications: Sending you transactional emails such as deposit confirmations, withdrawal notifications, and security alerts. With your consent, we may also send you promotional communications about bonuses and new features — you can opt out of marketing communications at any time from your account settings.

4Legal Basis for Processing

RS99 processes your personal data on the following legal grounds depending on the specific use:

• Contractual necessity: Processing required to deliver the services you have signed up for — account management, payment processing, gameplay, and customer support all fall under this basis.
• Legitimate interests: Fraud prevention, platform security, abuse detection, and internal analytics are processed on the basis of RS99's legitimate business interests, balanced against your right to privacy.
• Legal obligation: Identity verification and certain record-keeping activities may be required to comply with applicable laws and regulations.
• Consent: Marketing communications and non-essential cookies are processed only where you have given explicit consent. You may withdraw consent at any time.

5Data Sharing

RS99 does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and necessary circumstances:

• Payment service providers: JazzCash, Easypaisa, Raast, and banking partners receive the minimum data required to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations with RS99.
• Identity verification services: Third-party KYC providers may receive your identity documents and personal details for verification purposes where required. These partners are selected based on their security standards and compliance credentials.
• Game providers: Casino and slot game providers receive anonymised session identifiers to facilitate gameplay and RNG integrity checks. They do not receive your full personal profile or payment details.
• IT and infrastructure providers: Hosting, security, and platform infrastructure partners may have access to server data in the course of providing their services. All such partners are contractually bound to process data only under RS99's instructions.
• Legal obligations: RS99 may disclose personal data where required to do so by law, court order, or in connection with an active investigation of fraud or other illegal activity involving the RS99 platform.

6Payment Data

All financial transactions on RS99 are denominated in PKR. RS99 supports deposits and withdrawals through JazzCash, Easypaisa, Raast instant bank transfers, standard bank transfer, and Pakistani debit cards.

RS99 does not store full payment credentials — such as complete bank account numbers, full card numbers, or JazzCash/Easypaisa PINs — on its own servers. Payments are processed through our payment partners' secure infrastructure. RS99 retains only tokenised payment references sufficient to match withdrawal requests to the correct registered payment method for each account holder.

All payment data transmitted between your device and RS99's platform is protected by TLS encryption. Transaction records including deposit amounts, withdrawal amounts, and transaction timestamps are stored as part of your account history for account management and fraud prevention purposes.

7Cookies

RS99 uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that prevent cross-site request forgery. Essential cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and game lobby filters so you do not have to reset them on every visit.
• Analytics cookies: Collect anonymised data about how players use the platform — such as which pages are most visited and where players encounter issues. This data helps RS99 improve the platform. Analytics cookies are set only with your consent.

RS99 does not use advertising cookies or cross-site tracking cookies. We do not participate in third-party ad networks. The cookies RS99 sets relate only to your activity on the RS99 platform itself.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform. Disabling functional or analytics cookies will not affect your ability to use RS99's core features.

8Data Security

RS99 takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, loss, misuse, or alteration:

• All data transmissions between your device and RS99 are protected using TLS (Transport Layer Security) encryption.
• Account passwords are stored using strong one-way hashing algorithms. RS99 staff cannot view your password — only you know it.
• Access to personal data within RS99 is restricted to employees and contractors who have a genuine operational need for it, under the principle of least privilege.
• RS99 systems are monitored continuously for unusual activity, and automated alerts are triggered for login attempts from unrecognised devices or locations.
• Regular internal security reviews are conducted to assess and strengthen data protection practices.

While RS99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, contact RS99 support immediately.

9Data Retention

RS99 retains your personal data for as long as your account is active and for a period thereafter as required for legal, regulatory, fraud prevention, and dispute resolution purposes. The general retention principles RS99 follows are:

• Active accounts: Data is retained for the lifetime of the account plus a minimum period after closure.
• Closed accounts: Core identity and transaction records are retained for a defined period after account closure to support fraud investigation and dispute resolution requirements.
• Marketing data: Email marketing consent records and opt-out records are retained for the period required to demonstrate compliance with consent obligations.
• Support communications: Support chat and email records are retained for a defined period to support quality assurance and dispute resolution.

When personal data is no longer required, RS99 deletes or anonymises it in a secure manner. Anonymised and aggregated data that cannot be linked back to any individual may be retained indefinitely for platform analytics purposes.

10Your Rights

As an RS99 account holder, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data RS99 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data in certain circumstances — for example, if it is no longer necessary for the purpose for which it was collected. Note that some data may need to be retained for legal or fraud prevention reasons even after an erasure request.
• Right to restrict processing: You can ask RS99 to limit how we use your data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to data portability: You can request a copy of certain personal data you have provided to RS99 in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails or non-essential cookies — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to processing based on RS99's legitimate interests in certain circumstances.

To exercise any of these rights, contact RS99 support via live chat or by emailing [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

11Minors

RS99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If RS99 discovers that a minor has registered an account or provided personal data, the account will be immediately closed, all data deleted, and any funds returned.

If you are a parent or guardian and believe that a minor has registered on RS99, please contact our support team immediately with the relevant account details so we can take prompt action.

12Changes to This Policy

RS99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements in our data protection practices. When we make significant changes, we will notify registered players via the email address on their account.

The updated Privacy Policy will always be available on this page, with the revised date shown at the top. Your continued use of RS99 after an updated policy has been published constitutes your acceptance of the changes. If you do not agree with any update, please stop using the platform and contact support to close your account.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how RS99 handles your personal data, please get in touch with our support team. We are available around the clock via live chat on the RS99 platform, or by email at [email protected].

Please include your registered username and a clear description of your query or request so we can handle it as quickly as possible. All data-related requests are treated as a priority and handled with full confidentiality.